| inReach™ F.A.Q. /// |
| Product FAQs /// |
| Does inReach™ use the same satellites for its GPS and communication capabilities? |
| No, the inReach™ GPS and Communications systems use different sets of satellites. The GPS component, which attaches your position coordinates to any messages you send and also enables remote tracking, relies on the Global Positioning System, inReach™ uses the Iridium satellite system to send messages. |
| How does inReach™ differ from other satellite communicators? |
| inReach™ is the first two-way satellite messaging device with delivery confirmation, interactive SOS, and complete pole-to-pole coverage available at a consumer-affordable price. There are consumer devices that offer only one-way communication and very expensive satellite systems that are capable of two-way communication. |
| Is inReach™ waterproof and dustproof? |
| The inReach™ meets the International Protection Rating of IP67, also referred to as Ingress Protection. The first number represents the level of solid particle protection; inReach’s value of 6 means that it is dust tight (“No ingress of dust; complete protection against contact”). The second number represents the level of liquid ingress protection; inReach’s value of 7 means that it will withstand immersion up to 1 meter for 30 minutes (“Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time”). http://en.wikipedia.org/wiki/IP_Code |
| How long will the batteries last? |
| The inReach™ has been tested to last up to 125 hours on two lithium AA batteries, based on transmitting one tracking point every 10 minutes. Actual results will vary based on individual usage. The inReach™ also supports the use of alkaline and nickel metal hydride (NiMH) batteries. Using these batteries with the same 10-minute tracking interval delivers up to 72 hours with NiMH and up to 32 hours with alkaline. |
| How does inReach™ work with social media? |
| You can post messages to Twitter and update your status on Facebook using your inReach™ device paired with your smartphone from anywhere. |
| How do I get help? |
| In case of emergency, GEOS IERCC will liaise with the appropriate New Zealand search and rescue authorities or the appropriate local authorities if you are somewhere else in the world, as well as coordinate with any additional resources that may be required for your rescue. In a nonemergency situation, you can text your inReach™ help contacts and they can arrange appropriate assistance. Your GPS coordinates will be embedded in the message you send, so help will be able to find you. |
| Is there any place where inReach™ won’t work? |
| Because of Iridium’s whole earth coverage, any limiting factors would be solely due to terrain or other conditions that prevent line of sight to the Iridium satellites. For example, if you’re in a deep slot canyon or an unusually narrow mountain pass, you may not have the direct line of sight to a satellite that’s needed. The inReach™ has been tested successfully under heavy forest cover, even triple canopy, but it is possible that in some locations the canopy may be dense enough to block line of sight. In these or other instances where line of sight is unavailable, you will know your message has not reached the satellite because you will not receive a message confirmation and the signal LED will flash red. In these situations, you should move to a more favourable location and try again. |
| What is Iridium? |
| Iridium is the world’s only satellite network with pole-to-pole global coverage and two-way communication capabilities that other satellite systems can’t match. |
| If my inReach™ fails under warranty, who do I contact? |
| You can contact Pivotel Customer Care on 0508 882 448. |
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